AceWin Privacy Policy

Introduction and Scope

This Privacy Policy applies whenever you visit AceWin, register or manage an AceWin account, contact support, claim a promotion, make a deposit or withdrawal, or use a casino, live dealer, sports betting, live football, lottery, or instant-game service. It applies to information collected through desktop and mobile browsers and through communications relating to your account.

AceWin respects the privacy of Malaysian players and follows applicable data-protection principles, including principles relevant to notice, choice, security, accuracy, access, retention, and responsible disclosure. This policy describes the categories of personal information involved and the purposes for which that information may be processed.

Information We Collect

AceWin may collect information that you provide directly, information produced through use of the platform, and information received from payment, identity-verification, fraud-prevention, or technical service providers. The precise information depends on the services you use.

• Account information: name, date of birth, username, password credentials, address, contact details, and communication preferences.
• Verification information: identity documents, proof of address, age confirmation, payment ownership evidence, and source-of-funds information where reasonably required.
• Transaction information: deposit and withdrawal amounts, dates, payment references, selected methods, currency, and status.
• Activity information: games played, bets placed, stakes, odds, winnings, losses, bonus use, session history, limits, and self-exclusion choices.
• Technical information: IP address, browser type, device identifiers, operating system, approximate location, login times, security events, and website interaction data.
• Communication information: records of support conversations, complaints, enquiries, feedback, and account-related correspondence.

How AceWin Uses Personal Data

AceWin processes personal information where necessary to provide requested services, administer the player relationship, meet security and compliance responsibilities, protect legitimate interests, or act with your consent where consent is appropriate.

AceWin may use information to:

• create, authenticate, maintain, and secure your AceWin account;
• confirm that you are aged 21 or above and verify account identity;
• process deposits and withdrawals in MYR or another supported currency;
• operate games, settle EPL, Liga Super Malaysia, UFC, and other sports wagers, and maintain accurate account records;
• detect fraud, collusion, bonus abuse, unauthorised access, payment misuse, and suspicious activity;
• provide customer support and investigate complaints or transaction disputes;
• apply deposit limits, cooling-off periods, self-exclusion, and other responsible gambling controls;
• improve website performance, mobile compatibility, navigation, promotions, and service reliability; and
• send essential security, payment, policy, or account notices.

Payments and Financial Information

When a player deposits or withdraws through Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, DuitNow, FPX, or another supported method, AceWin processes the information needed to authorise, reconcile, review, and complete the transaction.

AceWin may receive confirmation details from a payment provider, such as a transaction reference, account-holder name, payment status, amount, or partial identifier. AceWin does not need to retain complete banking credentials where the payment provider processes those credentials directly. Payment records may be retained to resolve disputes, prevent fraud, meet accounting needs, and review unusual activity.

Cookies and Similar Technologies

AceWin may use cookies, local storage, session identifiers, and comparable technologies to keep players signed in, remember language or display settings, secure account sessions, understand website performance, and identify potentially fraudulent behaviour.

Some cookies are necessary for core AceWin functions and cannot be disabled without affecting account access or security. Other technologies may support performance measurement or preference management. Browser settings can be used to delete or block cookies, although doing so may prevent certain AceWin features from operating correctly.

Data Sharing and Service Providers

AceWin does not sell personal information. AceWin may disclose limited information to vetted service providers where necessary for hosting, cybersecurity, identity verification, payment processing, game operation, fraud detection, customer support, analytics, professional advice, or regulatory compliance.

Providers receive only the information reasonably required for their assigned function and are expected to apply suitable confidentiality and security safeguards. AceWin may also disclose information where required by applicable law, a valid authority request, a court process, or where disclosure is reasonably necessary to protect players, enforce platform rules, investigate crime, or defend legal rights.

If the ownership or operation of AceWin changes through a genuine corporate transaction, relevant records may transfer subject to confidentiality, security, and applicable data-protection obligations.

International Data Processing

Some technology, payment, security, or gaming providers supporting AceWin may process information outside Malaysia. Different countries may apply different privacy rules. Where international processing occurs, AceWin takes reasonable steps to ensure that contractual, technical, or organisational protections are used for the information involved.

International processing does not change the purposes described in this Privacy Policy. AceWin remains committed to handling Malaysian player information consistently, regardless of where approved infrastructure or support services are located.

Data Security

AceWin uses layered safeguards designed to protect personal information against accidental loss, unauthorised access, misuse, alteration, and disclosure. Safeguards may include encrypted connections, access controls, account authentication, activity monitoring, security logging, restricted staff permissions, and provider assessments.

No website or storage method can guarantee absolute security. Players also have an important role. You must use a strong, unique password, protect authentication codes, sign out from shared devices, and notify AceWin promptly if you notice an unfamiliar login, deposit, withdrawal, or wager.

Where AceWin identifies a material security incident, it will investigate, contain the issue, preserve relevant evidence, and provide notices where reasonably required by applicable obligations.

Data Retention

AceWin retains personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate legal, security, accounting, dispute, responsible gambling, and fraud-prevention needs.

Closing an AceWin account does not always result in immediate deletion. Records may need to remain available to complete a withdrawal, investigate a complaint, preserve self-exclusion controls, respond to chargebacks, prevent duplicate accounts, or maintain transaction history. When retention is no longer necessary, AceWin will delete, anonymise, or securely isolate the relevant information.

Responsible Gambling and Sensitive Decisions

AceWin may review betting frequency, deposits, losses, session duration, limit changes, communications, and other account indicators to support responsible gambling measures. This processing can help identify unusual patterns and determine whether a player should receive a reminder, wellbeing message, limit recommendation, cooling-off option, or account review.

Information connected with self-exclusion is retained where necessary to apply and prevent circumvention of the exclusion. AceWin does not use a self-exclusion request as a reason to send promotional content. Players must not create a new account to bypass restrictions.

Marketing Preferences

Where permitted and appropriate, AceWin may use contact details and account preferences to send information about relevant games, sports markets, bonuses, or platform features. Marketing is intended only for eligible adults aged 21 and above.

Players may change available marketing preferences or ask AceWin support to stop optional promotional communications. A marketing opt-out does not prevent essential messages concerning security, deposits, withdrawals, policy updates, responsible gambling, or account administration.

Player Rights

Subject to applicable requirements and reasonable identity verification, you may ask AceWin to confirm whether personal information is being processed, provide access to relevant information, correct inaccurate records, explain a processing activity, restrict certain uses, or delete information that no longer needs to be retained.

A request may be limited where disclosure would reveal another person's data, compromise security, interfere with fraud prevention, conflict with a legal obligation, or undermine an active investigation. AceWin will explain a material limitation where it is appropriate and lawful to do so.

Age Restriction and Minors

AceWin is strictly intended for players aged 21 and above. AceWin does not knowingly provide gambling services to minors. Age and identity information may be checked during registration, account review, payment processing, or before a withdrawal is approved.

If AceWin discovers that an account holder is under 21, access may be suspended while the matter is investigated and handled according to applicable account rules. Parents and guardians should use device controls and avoid sharing payment information or login credentials.

Policy Changes and Contact Us

AceWin may update this Privacy Policy to reflect operational improvements, new services, security developments, payment changes, or applicable legal requirements. The updated effective date will appear at the top of this page. Material changes may also be communicated through an account notice or another appropriate channel.

Questions about this Privacy Policy, AceWin data practices, or a privacy-rights request may be directed to the support email displayed as plain text in the footer. To protect your account, AceWin may request enough information to confirm your identity before discussing personal records or acting on a request.